We are always happy to receive complaints and compliments to help us in the design and delivery of our services.
Positive feedback regarding recent interactions with the surgery are always gratefully received by our team and can be sent by email (ddicb.admin.emc@nhs.net) or post.
If you wish to make a complaint, then we ask that you please fill out one of our complaint’s forms, you can do this using the form below, alternatively you can collect complaints form from the surgery. Alternatively, you can contact the Practice Manager by telephone or by letter. We will investigate and try to resolve your complaint as soon as we can. We will acknowledge complaints within three working days, you can complain up to 12 months after a concern.
If you are not satisfied with the outcome of your complaint, you can contact NHS England or The Parliamentary and Health Service Ombudsman:
NHS England
PO Box 16738 Redditch, Worcestershire B97 9PT
Telephone: 0300 3112233
Email: England.contact@nhs.net
The Parliamentary and Health Service Ombudsman,
Millbank Tower, Millbank, London, SW1P 4QP
Telephone: 0345 015 4033 Email: phso.enquiries@ombudsman.org.uk
Healthwatch Derbyshire
Unit 14 Riverside Business centre,
Foundry Lane, Milford Derbyshire DE56 0RN
Tel: 01773 880786
www.healthwatchderbyshire.co.uk/
Derbyshire Mind
Tel: 01332 623 732
Email: advocacy@derbyshiremind.org.uk